Trust & Safety
Your safety is our top priority. Every cook, every meal, every booking is designed with your wellbeing in mind.
How we keep you safe
Multiple layers of protection for every dining experience.
Identity verification
All cooks are required to verify their identity before listing meals. We check government-issued ID and cross-reference with public databases.
Food safety certifications
Cooks can upload food handler certifications, ServSafe certificates, and other food safety credentials. Verified cooks display a certification badge on their profile.
Allergen transparency
Every listing must disclose all 14 major allergens present in their dishes. Guests can filter listings by allergen-free requirements to find safe meals.
Genuine reviews
Only guests who have completed a booking can leave reviews. We verify each review is authentic and from a real dining experience.
Secure payments
All payments are processed through Stripe with bank-level encryption. We never store your card details. Funds are held securely until after your meal.
24/7 support
Our safety team is available around the clock to handle any concerns. Contact us through the app, email, or phone at any time.
Allergen disclosure
eatby.ai requires all cooks to disclose the 14 major allergens recognized by food safety authorities. Guests can filter meal listings to exclude any allergen, ensuring they find meals that are safe for their dietary needs.
Important: While we require allergen disclosure, home kitchens may not be fully allergen-controlled environments. Cross-contamination is possible. Always confirm allergen details with your cook before dining if you have severe allergies.
Food safety certifications
Cooks on eatby.ai can earn verification badges by uploading food safety certifications. Verified cooks are more likely to attract bookings and earn the trust of guests.
✅ Certified Cook
Has uploaded a valid food handler or food safety certificate
⭐ Superhost Cook
Maintains 4.8+ rating with 10+ reviews and a high response rate
🏅 Guest Favorite
One of the most loved meals with 4.9+ rating and 5+ reviews
Guest protection
If something goes wrong with your booking, we've got you covered.
Cook cancels your booking
Full refund within 24 hours
Meal doesn't match the listing description
Report within 24 hours for a partial or full refund
Safety or hygiene concern during your meal
Contact support immediately — full refund guaranteed
Allergen not properly disclosed
Full refund and incident review of the cook's listing
Have a safety concern?
Our safety team is available 24/7. Don't hesitate to reach out — your safety always comes first.
Contact safety team