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We're here to help. Get in touch with our support team through any of the options below.
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Get help from our support team via live chat. Available 24/7.
Start chat →Email support
Send us a detailed message. We typically respond within 2 hours.
Send email →Call us
Speak directly with our support team. Available 9am–9pm local time.
Find phone number →Safety emergency
If you feel unsafe or there is an immediate safety issue, contact us now.
Report safety issue →Average response time: Under 2 hours via chat · Under 4 hours via email · Immediate for safety emergencies
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Frequently asked questions
How do I cancel my booking?
Go to your Trips page, find your booking, and click 'Cancel reservation'. Refunds depend on the cook's cancellation policy.
I have a food allergy — is it safe to book?
All cooks must disclose allergens. Use the allergen filter on the search page to find safe meals. Always confirm with your cook before dining.
How do I become a cook on eatby.ai?
Click 'Become a Cook' in the navigation, complete the listing wizard, verify your identity, and add your food safety certifications.
When will I receive payment as a cook?
Earnings are transferred to your bank account 24 hours after each completed meal, via Stripe Connect.
What if my cook cancels last minute?
You will receive a full refund within 24 hours. We also help you find alternative options if available.
Can I modify my booking after it's confirmed?
Contact your cook via the messaging system to discuss any changes. Date and guest count changes are subject to cook approval.